Definition of a Bug
Definition of "A BUG"
“Bugs” means a documented and re-creatable result from the operation of software occurring within thirty (30) days after Client’s final acceptance that (i) causes the website to fail to perform in conformance with an express, documented requirement in a Contract Document and (ii) that materially impairs the operation of the website.
A Software Bug or “Bug” does not include incorrect or unexpected results caused by:
- Client personnel user errors, including user errors due to lack of, or inadequate, training.
- The inability of the Client to accurately and completely specify its user groups and teams, business processes, business rules and requirements prior to development or configuration work.
- A change in desired performance, output, or design by Client regarding a delivered, functioning requirement.
- Conflicting requirements approved by Client. Inadequate or incomplete acceptance testing by Client which, if properly performed, would have revealed the incorrect or unexpected result during the development and testing process.
- Changes made to the Software by the Client or an outside Third Party, including changes made by a Third Party Software vendor, in features, functionality, and/or versions. For sake of clarity, this includes Software Bugs within the Third Party Software itself.
- Operation of the Software on infrastructure other than the infrastructure agreed to by the Parties, including alternate Operating Systems (OS) or OS versions, desktop software, and/or browsers.
- Overloading of the Software such as increasing the number of users above that agreed to by the Parties, increasing the number of user access requests, report requests, changing expected reaction times, or increasing the size and/or number of record fields or records.
- The refusal of Client to allow us to discuss system requirements with representatives from all user groups or to otherwise complete the discovery and analysis work.
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